Frequently Asked Questions & Order Status Information
Patriot Health Alliance is proud to say that we’re well stocked with critical supplies. Including those at the top of your shopping list — like natural health supplements and water-purification tools.
New orders ship on a 1st come, 1st served basis from our warehouse in Utah, USA. Most orders ship 3 - 5 days from the order date and you will receive tracking information via email.
To our customers, THANK YOU for your loyalty. The thoughtful reviews on our Facebook page and Better Business Bureau pages mean the world to us. We’re proud to help you prepare.
Thank you for supporting a family-owned American business. We appreciate your business!
How to Get Updates on Your Patriot Health Alliance Order
When your order ships, you will receive tracking information via email. Please do not call or email for updates on your order.
Use the tracking number on your email to look up your order on the carrier's website. This is the best and fastest way to get information about your package. The link in that email takes you to the carrier's website (and they have the most current information).
SHIPPING & ORDER-STATUS FAQ
How do I check on my order?
New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Please do not call or email our customer service team for updates on your package.Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Online: If you purchased via this website and created an account at the time of purchase, you can use the email address on your order to check your order status. Click here to login.
Telephone: If you ordered via our special landing pages or via telephone, you'll need to call us at 1-800-304-4202 to check your order instead of logging in on this website.
Please note that we expect our phone lines and email box to be extremely busy due to increased interest in our survival food. Our USA-based phone team is working overtime to meet the need, and to give you the excellent Customer Service that we are famous for. We've hired dozens of new folks to meet the demand. Please be patient with us. Call volume has increased significantly.
We truly value your business and appreciate the trust you place in us. Thank you for choosing Patriot Health Alliance.
Will calling speed up my order?
No. Calling will not expedite your order. New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Our #1 priority is shipping your order to you as quickly as possible, so that it’s there for you when you need it. Since right now the need for Survival Food is more urgent than ever, we may substitute recipes of similar quality and caloric value in order to expedite the kits.
When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Can you rush my order to me?
Unfortunately, we can't offer rush shipping at this time.
When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Thank you for choosing Patriot Health Alliance— we appreciate your business very much.
Where does my order ship from?
Your Patriot Health Alliance order ships from Utah, USA. We are headquartered in Nashville, Tennessee.
NATURAL HEALTH SUPPLEMENT FAQ
Are your supplements Gluten Free?
Check your specific products page for detailed information about the products ingredients and additional supplement facts.
Where can I find supplement ingredients?
Supplement ingredients can be found on each products page.
GENERAL FAQ
How do I contact Customer Service?
Please note that even though we've added extra shifts and team members to help better serve you, there may be unusually long delays in answering your calls due to the unprecedented surge in demand for survival products. Our USA-based phone team is working overtime to meet the need, and to give you the excellent Customer Service that we are famous for. We truly do care about you and your order, and we are staffing up to help meet the unusually high call volume.
Our regular hours are Monday - Friday from 8 a.m. to 7 p.m. CT and Saturdays from 10 a.m. to 4 p.m. You can call our Customer Service Team at 1-800-304-4202 or you may email us at help@patriothealthalliance.com and we will be happy to assist you.
Note: When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Where do I see customer reviews for Patriot Health Alliance products?
Customer reviews are the heart and soul of Patriot Health Alliance.
Reviews are important to us. First, because we know that many American families rely on Patriot Health Alliance for the peace of mind that comes from being prepared. So your feedback means the world to us.
And also, because we're proud of the quality & service we provide to customers, and reviews prove that customers think we're doing a good job!
Customer reviews are on every product page, so that you can see what customers think about each product.
Are you endorsed by the BBB?
Patriot Health Alliance is proud of our product quality and customer service, and our company is highly rated on a number of websites, including Better Business Bureau.
The customer reviews for Patriot Health Alliance on the BBB website speak for themselves. We're a family-owned American business. We're proud of the A+ rating and excellent reviews we've earned!
How do I unsubscribe to emails?
At the bottom of any email you receive from us, you will see the option to unsubscribe or update your preferences on the emails we send to you.
You will then see a page where you can make these changes here:
If you have any trouble with this, simply call our Customer Service Team and we will be happy to assist you.
Do you have an affiliate program?
Is it safe to buy online?
We at Patriot Health Alliance understand that you are putting your trust in us when you purchase from us online. We go to great lengths to ensure that your information is safe from beginning to end and we thank you for your confidence in us.
Buying online is absolutely one of the safest ways to shop! SSL Certificates authenticate our identity and encrypt the information that visitors enter on our site. When an SSL Certificate is installed, you can rest assured that the information you send is secure. This is the same type of technology used by Amazon to protect their shoppers.
We use a third-party credit card processor that meets strict international standards for data security. We do NOT store your credit card number.
Your entire order is protected by a 100% satisfaction guarantee. If for any reason you're not satisfied with your purchase, you can return it to us and we'll refund the purchase price.
Who is Jeff Reagan?
Many of you enjoy hearing from Jeff Reagan, our popular spokesperson. Jeff is in his late 60s, and has recently retired after being a physical therapist for over 40 years. He’s originally from the upper northwest, but moved to the south to be closer to his 2 kids and 4 grandchildren.
Some of you have asked if he is a real person. The answer is yes! Rest assured, Jeff is a real person.
RETURNS FAQ
What is your returns policy?
We hope that you’ll absolutely love all of our products.
You are fully protected by a 100% money-back satisfaction guarantee.
Here's how it works...
If you're not happy with your purchase for any reason, simply return your items to the address listed below, and we will issue a full 100% of your money back (less S&H if there is any) once the items have been received.
Click below to get started:
SHOPPING FAQ
Can I send my order by mail
2920 Berry Hill Dr. Suite 300
Nashville, TN 37204-9918
I don't have a credit card, can I send a money order or check?
Yes! Simply request a catalog, or call 1-800-304-4202 Here’s our address in case you need to send a check with the product name and quantity:
2920 Berry Hill Dr. Suite 300
Nashville, TN 37204-9918
Do you ship overseas?
Currently, we can only ship to the United States. Please note, some products do have restrictions which prohibit us from shipping them outside the contiguous U.S. (Hawaii, Alaska, and/or Canada).
How can I purchase a gift voucher?
Unfortunately we do not currently offer vouchers. For gift cards, click here.
How can I search to find products on the website?
Just click in the search field on the top of this page and start typing the product name or browse our selection of products here.
Do you accept PayPal?
Yes, we are able to accept PayPal. Look for the option during the payment step of your checkout process.
Can you tell me more about your 100% Money-Back Satisfaction Guarantee?
If you’re not happy for any reason whatsoever with Patriot Health Alliance order, simply return the products and we’ll immediately issue you a full 100% refund of your purchase with no hassles or hard feelings.
AUTOSHIP & SAVE FAQ
What are the Autoship & Save terms?
Patriot Health Alliance" provides a subscription service for the Patriot Power Greens in both the regular size and double size. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.
How do I cancel my subscription?
You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.
Contact Information
Note: Phone and email wait times are significantly longer than usual due to a surge in demand for survival products.
Phone:
1-800-304-4202 (TOLL FREE)
Hours:
Monday – Saturday: 8am – 7pm (CT)
Sunday: 11am – 4pm (CT)
Mail Orders & Correspondence:
(no product returns)
2920 Berry Hill Dr., Suite 300
Nashville, TN 37204
Return Information:
Click Here
